Warranty and Customer Service

WARRANTY SERVICE IS AS SUCH:


IF YOU ARE HAVING ISSUES WITH A PRODUCT WE DISTRIBUTE PLEASE CONTACT COMPLETE THE WARRANTY FORM PAGE AND FORWARD TO US. PLEASE COMPLETE THE FORM AS BEST AS POSSIBLE TO SPEED THE PROCESS.

  • For warranty issues within 30 days of purchase all fees including shipping, parts and labour will be covered by Jalyns. Item will be repaired or replaced on a per assessment, per claim basis. After 30 days all shipping and related fees to our facility will be at the customer's expense. Upon arrival at our facility we will inspect the item to ensure it is a warranty issue. If deemed a warranty issue we will repair and ship back to you at our cost. If we find there is no issue or that the issue at hand was due to improper usage, we will contact you with repair costs, etc. Shipping costs are the responsibility of the customer for repairs or if sent to us but is deemed a non-issue but user error.
    **All warranty is based on original date of purchase and only to the original purchaser.

For more information, customer service or to report a Warranty issue,
please contact us by email at info@jalyns.ca and type WARRANTY 
in the subject line of your email or call 306 598-2121 but email is preferred  
For all service we ask that you please copy and paste the blue text below into an email and fill in  the Starred areas this will help speed the process and have you up and running again asap. If calling please have  the starred information available before phoning: 

*Date of Claim:
*Date of Purchase:
*Name:
*Address:

*Phone Number:
*Ankarsrum or KoMo:  
*Product and Serial number (if applicable):
*Issue:


For office use only:
Process &resolution:
Photos attached:
Invoice Attached:
Parts:          Labour:          Shipping:
Shipping details:
Close date:

 

Please see below for brand specific warranty information.

Ankarsrum Original Stand Mixer Warranty

Provides a 7 Yr. Warranty on all Stand Mixers 
and 1 Yr. limited warranty on accessories.
To register your Ankarsrum warranty click this link:
https://www.ankarsrum.com/register-your-machine/

  1. Warranty is limited to personal use only by original purchaser or the persons listed on the warranty or sales receipt. 
  2. The product has not been used commercially.
  3. Only original accessories have been used.
  4. Machine has been used in accordance with the user manual
  5. Thhttps://www.ankarsrum.com/en/register-your-machine/e product has not been dismantled or served by any other than the authorized distributor/ producer.
  6. Only approved transport or equivalent may be used (original packaging).
  7. If the machine is used outside a family household, for example, in light industry or in a bed and breakfast premises etc., the warranty period is limited to one 1 year. The warranty is only valid if the user follows the operating instructions in the user manual and safety instructions that accompanies this machine.


PLEASE register your Mixer by mailing in the Warranty form that came in your Mixer or Online Link by clicking the link below.
 

Please keep your receipt as this will speed warranty processing time. 
All warranty work must be done at our facility in Saskatchewan unless prior approval and arrangements have been made by us. Warranty void if negligence, abuse or item has been tampered with or attempted repairs without authorization. Please contact us for shipping on all warranty or repairs.

Warranty policy on purchases made outside Canada:
   We will provide parts at no cost but labour and shipping will be the responsibility of the customer. Please contact us directly before shipping items purchased out of Country for repairs.

KoMo Grain Mill and Flaker Warranty

Offers a Limited 12 Yr. Warranty on Personal use Electric mills
the Commercial Jumbo model has a Limited 2 Yr. Warranty. 
Please refer to item descriptions for more information.
Warranty is limited to personal use by original purchaser or the persons listed on the warranty or sales receipt.

Sales receipt will be required for all warranty work.
All warranty work must be done at our facility in Saskatchewan unless prior approval and arrangements have been made. Warranty void if negligence, abuse or item has been tampered with or attempted repairs without authorization. Please contact us for shipping on all warranty or repairs.

Warranty policy on purchases made outside Canada:
   We will provide parts at no cost but labour and shipping will be the responsibility of the customer. Please contact us directly before shipping items purchased out of Country for repairs.